Definitions
For the purposes of this document:
- Month: A period of 28 days
1. Booking and Payment
1.1 Booking Confirmation
Your booking is confirmed once we receive the required deposit. (see 2. Deposit Policy for details)
1.2 Payment Schedule
1.2.1 Stays of 28 days or less
Full payment is due upon check-in.
1.2.2 Stays of more than 28 days
The first month’s payment is due upon check-in. Subsequent payments are due every 4 weeks from this date.
1.3 Payment Methods
We accept payments via Wise, credit/debit card, bank transfer, cash, or other approved methods. All payments are processed securely.
2. Deposit Policy
2.1 Deposit Amount
A deposit of 50% of the total booking amount or $1,000 (whichever is smaller) is required to confirm your booking.
2.2 Application of Deposit
The deposit is applied toward the total cost of your stay. It is non-refundable except as outlined in our cancellation policy.
3. Cancellation Policy
3.1 Cancellations Before Check-In
3.1.1 More than 8 weeks before check-in
Full refund of deposit and any other payments made.
3.1.2 4–8 weeks before check-in
50% refund of deposit. Any other payments will be refunded in full.
3.1.3 Less than 4 weeks before check-in
No refund of deposit. Any other payments will be refunded.
3.2 Cancellations After Check-In
3.2.1 Stays of 28 days or less
No refund of deposit or any other payments.
3.2.2 Stays of more than 28 days
The next 28 days (inclusive) from the day you notify us are non-refundable. Any payment for time beyond that will be refunded.
3.3 Management discretion
All cancellations and refunds are ultimately subject to the discretion of management. In special circumstances, we may choose to waive cancellation fees or offer additional flexibility on a case-by-case basis.
4. Booking Changes
4.1 Shortening Your Stay
If you cancel part of your booking (either before or during your stay), the refund for the cancelled portion depends on how far in advance you notify us of the change:
4.1.1 More than 8 weeks before the cancelled dates
Full refund for the cancelled nights.
4.1.2 4–8 weeks before the cancelled dates
50% refund for the cancelled nights.
4.1.3 Less than 4 weeks before the cancelled dates
No refund for the cancelled nights.
4.2 Extending Your Stay
Extensions are subject to availability and must be confirmed and paid in advance at the current rate.
4.3 Management Discretion
All booking changes are subject to manager approval. In some cases, we may choose to waive fees or offer flexibility based on individual circumstances.
5. Guest Responsibilities
5.1 House Rules
Guests must respect house rules and other guests.
5.2 Damages
Guests are responsible for any damages caused during their stay. Costs for repairs or replacements will be deducted from the deposit.
5.3 Liability
The Balance Base is not liable for loss, theft, or damage to personal belongings.
6. Termination of Stay
6.1 Grounds for Termination
Management reserves the right to terminate a guest’s stay under the following circumstances:
- • Violation of house rules, including but not limited to disruptive behavior, illegal activities, or harassment of other guests or staff.
- • Failure to pay any amounts due, including booking payments or additional fees, as outlined in this agreement.
- • Damage to property or misuse of the facilities.
- • Actions that pose a health or safety risk to other guests, staff, or the property.
6.2 Process for Termination
6.2.1 Written or Verbal Warning
Guests will be provided with a written or verbal warning, where possible, outlining the reason for termination.
6.2.2 Immediate Termination
In cases of severe misconduct or emergencies, immediate termination of the stay may be enforced without prior warning.
6.2.3 Vacating the Premises
Guests are required to vacate the premises by the time specified by management upon termination of their stay.
6.3 Refund Policy for Termination
6.3.1 Management Discretion
All cancellations are subject to the sole discretion of management. No refunds are guaranteed, and any exceptions will be determined on a case-by-case basis.
6.3.2 Refund Processing
Any refunds, if granted, will be processed within 30 days of the termination date.